We obtain your personal information when we first contact you by phone, email, or our website. We'll tell you why and what we do with it in this section.
What data do we collect over the phone, through email or the website, and what do we do with it?
We obtain such information over the phone, through email or the website to set up an appointment to inspect your roof and then provide a quotation. We collect your complete name, contact telephone numbers, address, and email address, the type of property and roof you have, parking facilities near your house, and so on.
If you want a roof assessment or would like us to perform the work and pay by credit or debit card, we will need your credit or debit card information to process this. An invoice with the job done and the fee will be registered and kept in our accountants' system for future reference.
Why do we use your information?
We will not contact you for marketing purposes, but we may phone you to obtain feedback on any quotation to improve our service and ensure that we remain competitive in the market.
Who do we share your data with?
We do not sell your information to third parties, and the data we gather is for Environ Roofing Company London's use only. We may need to share your information to complete certain activities because these companies will have similar legal obligations regarding protecting your information.
Your information may be passed on to the new owner if we sell our firm. However, the new owner will be subject to the same privacy laws as we are.
Where do we secure your information?
Information is kept on our databases in a secure environment on our company servers.
What choices do you have?
If you wish to stop subscriptions, messages, or notifications from us, please contact our team.
Don't hesitate to contact us if you'd like to obtain a copy of your personal information, review it, or update any mistakes. We reserve the right to charge a small administration fee for providing you with a copy of your data.
We store our clients' data indefinitely because of the nature of our business, and we offer guarantees on completed jobs. As we would need to go back to previous work to fulfil the guarantee, we would no longer have access to this data if the file and information were deleted.
Please email us if you require any information to be deleted, and we'll advise what we can remove for you (depending on whether or not we've done work at your property).
If you don't want our company to perform work on your roof, you can request the removal of your data immediately, which will be the data we collected from you on your first call. Please email us with your name, address, and quotation number to do this.